Q: How can I place an order on your website?
A: Placing an order is simple! Just browse our products, select the items you want, add them to your cart, and proceed to checkout. Follow the prompts to provide shipping information and payment details, and your order will be placed.
Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards (Visa, Mastercard, Verve), and other localized payment options. You can choose your preferred method during the checkout process.
Q: How long does shipping take?
A: Shipping times depend on your location and the shipping method chosen. We strive to process and ship orders within 1-2 business days. Once shipped, you can also track your package using the provided tracking number.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to selected countries. During checkout, you can enter your address to determine if we ship to your location. Please note that customs duties or import taxes may apply, which are the responsibility of the buyer.
Q: How do I track my order?
A: Once your order is shipped, you will receive a shipping confirmation email with a tracking number and instructions on how to track your package. You can use this tracking number on the shipping carrier’s website to get real-time updates on your shipment’s status.
Q: Are my personal and payment details secure?
A: Yes, we take your security seriously. We use industry-standard encryption protocols to ensure the secure transmission of your personal and payment information. Additionally, we do not store your payment details on our servers to provide an extra layer of protection.